{
  "case_id": "new-28-t868_post_market_complaint_review",
  "organisation": "Fallowmere Health",
  "reference": "T868",
  "title": "Post-market complaint review",
  "category": "regulated",
  "meeting_type": "pms_review",
  "difficulty": "very_hard",
  "meeting_date": "2026-09-16",
  "display_date": "16 September 2026, 02:00pm",
  "duration": "40m 54s",
  "participants": [
    "Nora Flynn",
    "Idris Morgan",
    "Petra Voss",
    "Ronan Dale",
    "Mina Shah"
  ],
  "attendees_present": [
    "Nora Flynn",
    "Idris Morgan",
    "Petra Voss",
    "Ronan Dale",
    "Mina Shah"
  ],
  "topics": [
    {
      "name": "Complaint count",
      "discussion": "Twenty-eight records reduce to twenty-four complaints after four duplicate portal submissions are removed.",
      "outcome": "Use 24 unique complaints.",
      "numeric_fact": "28 records, 24 unique, 4 duplicates"
    },
    {
      "name": "Incidents",
      "discussion": "Two complaints mention hospitalisation, but only one is confirmed reportable; the other is awaiting clinical review.",
      "outcome": "One reportable incident; one unresolved.",
      "numeric_fact": "2 mentions, 1 confirmed"
    },
    {
      "name": "Trend",
      "discussion": "The apparent rise is concentrated in one distributor and cannot yet be normalised without shipment data.",
      "outcome": "No trend conclusion yet."
    }
  ],
  "apologies": [],
  "mentioned_not_present": [],
  "objectives_met": "partially",
  "required_actions": [
    {
      "id": "a1",
      "owner": "Idris Morgan",
      "action": "Obtain distributor shipment volumes",
      "due": "21 September 2026",
      "must_convey": [
        "obtain",
        "distributor",
        "shipment",
        "volumes"
      ]
    },
    {
      "id": "a2",
      "owner": "Mina Shah",
      "action": "Complete clinical review of the unresolved hospitalisation report",
      "due": "18 September 2026",
      "must_convey": [
        "complete",
        "clinical",
        "review",
        "of",
        "the"
      ]
    }
  ],
  "forbidden_outputs": [
    {
      "text": "Do not report 28 unique complaints",
      "why": "The transcript explicitly rejects, corrects or leaves this unresolved."
    },
    {
      "text": "Do not call both hospitalisation cases reportable",
      "why": "The transcript explicitly rejects, corrects or leaves this unresolved."
    }
  ],
  "unresolved_questions": [
    "One reportable incident; one unresolved."
  ],
  "format_variant": "teams_clean",
  "tests": [
    "correction_and_retraction",
    "owner_attribution",
    "decision_restraint",
    "numeric_fidelity",
    "quoted_instruction_rejection"
  ],
  "traps": [
    {
      "kind": "forbidden_conclusion",
      "note": "Do not report 28 unique complaints"
    },
    {
      "kind": "forbidden_conclusion",
      "note": "Do not call both hospitalisation cases reportable"
    }
  ],
  "numeric_facts": [
    {
      "fact": "Complaint count",
      "value": "28 records, 24 unique, 4 duplicates"
    },
    {
      "fact": "Incidents",
      "value": "2 mentions, 1 confirmed"
    }
  ],
  "objective": "Resolve the supported current position for each topic while separating corrections, proposals, history and accepted actions.",
  "executive_summary": "The meeting deliberately mixed earlier positions, corrections, rejected proposals and qualified commitments. The supported outcomes and accepted actions are recorded below; unresolved matters remain explicitly open.",
  "origin": "new_synthetic",
  "synthetic_identities": true,
  "parser_expectations": {
    "allowed_states": [
      "healthy",
      "sparse_but_usable"
    ],
    "blocking": false,
    "actual_state": "healthy",
    "actual_coverage": 0.967,
    "parsed_turns": 36
  },
  "transcript": "transcript.docx",
  "gold": "gold-minutes.md",
  "extracted_text_sha256": "ace14a89fedabb875e9c090c1dc5f209d6cff563c4c5649335d3a66d72ee251b",
  "transcript_sha256": "d480ddc24e3c11b38211f2d10232b9d6ab83411601fdfd0ef731185fac9aad1e",
  "extracted_word_count": 895
}